Changes and returns

How do I return an item?

For the return of a product you must contact our customer service department using the "contact" section of our website, in it, you will find a form to make the return.

Steps to follow:

  1. Inside the "Subject" box choose "order return
  2. Add email
  3. In the reference section reflect the reference number of the order reflected on the invoice.
  4. In the body of the message write the product or products from which you want to make the return, in addition to the reason for its return.
  5. Attach photo of item to return if desired
  6. Click Submit.

Once the return has been completed and requested, our customer service department can contact you to process the return.

What is the deadline to be able to make a return?

The deadline for any return is 60 days from the date of receipt of the order.

DoI have to pay anything for my return?

In the event that a product is defective, the size received is not the one purchased, the product does not correspond to the detailed description on the website or is a color error of the item, the returns will be free.

If none of the above reasons exist, the return will be borne by the customer. Be sure to use a carrier that provides you with tracking information or proof of shipment, as we are not responsible for packages lost by carriers outside of us.

To process such returns you must contact our customer service department, by email help@buylopez.com or follow the steps indicated in the first section.

How and when will I receive my return amount?

Once we receive the return in our warehouses we will proceed to check the condition of the product, the items must be in perfect condition and within their original packaging, if there are no anomalies, the return will be approved, you will receive an email confirming the credit memo and the return will be made in the same payment method.

You should be aware that the time for receiving credit card credit memos depends on the customer's bank.

Can I make a change to my items?

Yes, as long as they are within the required period, 60 days from receipt of the order.

Any size or model changes you want to make require the return and creation of a new order.

If you want to make a change, either because you are not convinced by the purchase, or because you have not selected the appropriate size you must contact our customer service department in the "contact" section within our website and follow the steps in section 1.

In this case you must write in the body of the message the product or size for which you want to make the change in order to reserve it until you receive the return of the initially purchased item.

Can I return to physical stores?

Yes, having previously contacted our customer service department through the "contact" section within our website or by email help@buylopez.com. You can find a list of our physical stores in the "Our stores" section within the website.

Return Terms and Conditions

Items must not have been used, washed or altered in any way, and should not show signs of use. Shoe soles must be in perfect condition and should not be marked in any way. Items must be returned with all labels, packaging and other accessories.

In the case of defective or incorrect goods, customers should follow the instructions above. BUYLOPEZ.COM reserves the right to request photographic assistance with respect to defective or incorrect merchandise before authorizing a refund for full refund of shipping and import costs.

BUYLOPEZ.COM reserves the right to refuse unauthorized and/or unauthorized returns in accordance with the Return Policy detailed on the website. For any subject not explicitly mentioned, European rules for long-distance trade prevail.


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