Right of withdrawal

The user agrees to use the contents offered in http://www.buylopez.com in accordance with these general conditions and current legislation.

All purchases made in http://www.buylopez.com are subject to the following General Conditions and to Law 7/1998 of 13 April on General Contracting Conditions. These sales are regulated by Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.

The purchases made may be formalised in any of the languages in which the General Conditions of Sale are available on this website.

When you visit the site or communicate with the company through the site or using any other form of electronic communication, such as e-mail and requests for information, you expressly accept the use and incorporation of your data into our management, monitoring and promotional files for the purposes set out in "Privacy Policy", as well as the terms and obligations set out in these General Conditions of Sale.

These General Sales Conditions are applicable only to orders, made in the Canary Islands and therefore will be subject to the Economic and Fiscal Regime of the Canary Islands (REF).


The owner of this Site is SONS OF FRANCISCO LOPEZ SANTACRUZ, S.A. based in C/ MANAGUA, H4, H5, H6, 35010THE PALMS OF GRAN CANARIA and CIF A35085729


All products have a detailed file, which includes a description of the product and its price in which is not included the applicable taxes (IGIC) and shipping costs, which will be added to the total amount due. Once the purchase order has been completed, and before making the payment of the order, a final summary will be presented identifying the article/s purchased and their total price where the taxes (IGIC) will be detailed.

The prices that appear in the product files constitute an invitation to the client to make a proposal of order; therefore, if there were an error in them, HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. would inform the client of such circumstance in the confirmation of the order.


In this case, you will be able to select and introduce in the shopping basket all the products you wish to purchase, in order to be able to process the order later on. While visiting the portal you can check the products you have selected at the top right of the page.

Once you have selected all the products, you will have to click on the "Buy" button, where a form will appear and you will have to fill in the necessary personal details to be able to manage the delivery of the requested order, as well as the method of delivery and the method of payment.


Bank transfer:

The shipment will be made once the payment has been received. To speed up the process you only need to send an email with the transfer receipt to helpbuylopez.com


IBAN: ES07 2100 8626 4702 0012 3272


Once your order is received by HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A., we will send you an e-mail confirming the reception of the order, the purchase request made, and we will inform you of the final price of the order (indicating possible discounts or offers, etc.)

In the confirmation of the order, we will provide you with an order number, which you must keep for the purposes of payment.


Canary Islands

FREE SHIPPING for orders over 100 6.95 shipping costs for orders under 100

Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, United Kingdom, Denmark and Ireland

FREE SHIPPING for orders over 150 FREE SHIPPING for orders under 150

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Romania, Slovakia, Slovenia, Sweden and Switzerland

10 ? for orders over 150 ?. 15 ? shipping costs for orders under 150 ?.


The Canaries Delivery time from 3 to 5 working days.

Europe: 7-10 days

The delivery times are indicative. The delivery time may vary depending on the availability of the product. It is the duty of http://www.buylopez.com to inform of the new delivery period.


If the customer is not satisfied with his product, the maximum period to request a return is stipulated in 60 working days from the reception of the order. In this case, the customer will be responsible for shipping and collection costs.

Before making such return, the customer must contact our sales department within the time indicated by e-mail help@buylopez.com, telephone 928 225 250 where we will tell you how to proceed with the return. No return will be made without prior notice.

All orders will include a RETURN/DISPATCH FORM

In order to accept the return, the product and its packaging must be in perfect condition, and all accessories and original documentation must be kept. The item to be returned must be correctly packaged for return.

http://www.buylopez.com will not refund the amount or make any reshipment of goods until the receipt and condition of the product, packaging and accessories of the item being returned or exchanged has been verified.

The price to be returned is the one that originally appeared in the order and the amount will be refunded according to the payment method made by the customer.

Defective product of origin:

Once http://www.buylopez.com receives the defective product will send you another one. In this case the change will always be made for the same article or reference. You will only be invoiced for the first shipment, and you will be responsible for http://www.buylopez.com of the freight charges for the return and reshipment. If you wish to make an exchange for another article, the return and reshipment costs will not be assumed by http://www.buylopez.com.

Product that, by mistake, does not respond to that of the order:

http://www.buylopez.com will bear the cost of collecting the wrong product and delivering the one corresponding to the order placed.


All the clauses or ends of these general conditions must be interpreted independently and autonomously, the rest of the stipulations not being affected in case one of them has been declared VOID by a final judicial sentence. The contracting parties agree to replace the affected clause or clauses with another or others that preserve the effects sought by the parties.


SONS OF FRANCISCO LOPEZ SANTACRUZ, S.A. is not responsible for the non-execution of these conditions in case of force majeure, as defined by the Spanish courts, and in case of the client's fault or an unforeseeable event by a person outside the contract.

For any divergence originated by the breach of the conditions of purchase and sale, both parts will be submitted expressly to the courts and tribunals of Las Palmas, except what is established in the regulations of consumers with renunciation of theirs if it were another one.

HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. is not responsible for the consequences that could result from the improper use of the products sold on its website.

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