Right of withdrawal

The user undertakes to use the contents offered on http://www.buylopez.com in accordance with these general conditions and current legislation.

All purchases made at http://www.buylopez.com are subject to the following General Conditions and to Law 7/1998, of 13 April, on General Conditions of Contracting. These sales are regulated by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

The purchases made may be made in any of the languages in which the General Sales Conditions are available on this website.

When you visit the site or communicate with the company through the site or using any other form of electronic communication, such as e-mail and requests for information, you expressly accept the use and incorporation of your data to our management, monitoring and promotion files for the purposes set out in "Privacy Policy", as well as the terms and obligations set out in these General Sales Conditions.

These General Sales Conditions are applicable only for orders placed in the Canary Island Territory and will therefore be subject to the Canary Islands Economic and Fiscal Regime (REF).


The owner of this Site is HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. with registered offices at C/ MANAGUA, H4, H5, H6, 35010, LAS PALMAS DE GRAN CANARIA and CIF: A35085729, registered in the Mercantile Register of the Province of Las Palmas, Volume..................Inscription..................... Sheet................


All products have a detailed product description sheet, which includes a description of the product and its price which does not include applicable taxes (IGIC) or shipping costs, which will be added to the total amount due. Once the purchase order has been completed, and before making the payment of the order, a final summary will be presented identifying the item(s) purchased and its total price where the taxes will be detailed (IGIC).

The prices that appear on the product sheets constitute an invitation to the customer to make an order proposal; therefore, if there is an error in them, HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. will inform the customer of this circumstance in the order confirmation.


In this case, you will be able to select and introduce in the shopping cart all the products you wish to purchase, in order to be able to process the order later. While visiting the portal you can check the products you have selected at the top right of the page.

Once all the products have been selected, you must click on the "Buy" button, where a form will appear, which you must fill in with the personal data necessary to be able to manage the delivery of the requested order, as well as the delivery and payment methods.

Form of payment

Bank Transfer:
The shipment will be made once payment has been received. To speed up the process, simply send an email with the transfer receipt to helpbuylopez.com.


ES07 2100 8626 4702 0012 3272


Once your order has been received by HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A., we will send you an e-mail confirming receipt of the order, the purchase request made, and we will inform you of the final price of the order (indicating possible discounts or offers, etc.).

In the order confirmation, we will provide you with an order number, which you must keep for payment purposes.


Canary Islands

FREE SHIPPING for orders over 100€. 6,95€ shipping costs for orders under 100€.

Austria, Belgium, France, Germany, Italy, the Netherlands, Portugal, Denmark, Ireland, the United Kingdom and Germany.

FREE SHIPPING for orders over 150€. 9,95€ shipping costs for orders under 150€.

Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland and Slovenia

10€ for orders over 150€. 15€ shipping costs for orders under 150€.


Canary Islands: Delivery time from 3 to 5 working days.

Europe: 7-10 days

Delivery times are approximate. Delivery time may vary depending on product availability. It is the duty of http://www.buylopez.com to inform of the new delivery date.


If the customer is not satisfied with the product, the maximum period for requesting a refund is 15 working days from receipt of the order. In this case the shipping and collection costs will be borne by the customer.

Before making such a return the customer must contact our sales department within the time limit indicated through e-mail help@buylopez.com, telephone 928 225 250 Where we will tell you how to proceed with the return. No refunds will be made without prior notice.

All orders will include a RETURN/WAIVER FORM.

To be able to accept the return the product and its packaging must be in perfect condition, as well as keep all accessories and original documentation. The item to be returned must be properly packaged for return.

http://www.buylopez.com will not return the amount or make any return of goods until it has verified the receipt and condition of the product, packaging and accessories of the item being returned or exchanged.

The price to be returned is the one that originally appeared in the order and will be refunded according to the payment method made by the customer.

Defective product of origin:

Once http://www.buylopez.com receives the defective product, it will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be billed to you, with http://www.buylopez.com taking care of the shipping costs for the return and new shipment. If you wish to exchange the item for another item, the costs of return and reshipment will not be borne by http://www.buylopez.com.

Product that, by mistake, does not respond to the order:

http://www.buylopez.com will pay for the collection of the wrong product and delivery of the product corresponding to the order placed.


All the clauses or points of the present general conditions must be interpreted in an independent and autonomous way, not being affected the rest of stipulations in case one of them has been declared NULL by a final judicial sentence. The contracting parties agree to replace the clause or clauses concerned by one or more other clauses which preserve the effects intended by the parties.


HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. is not responsible for the non-execution of these conditions in case of force majeure, as defined by the Spanish courts and in case of lack of the client or an unforeseeable event by a person outside the contract.

For any dispute arising from a breach of the terms and conditions of sale, the two parties shall expressly submit to the courts and tribunals of Las Palmas, except as provided in the rules of consumers waiving theirs if this is another.

HIJOS DE FRANCISCO LOPEZ SANTACRUZ, S.A. is not responsible for the consequences that could result from an inappropriate use of the products sold on its website.

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