Terms and Conditions


1. Object

1.The present legal conditions regulate the use and conditions of access to the website www.buylopez.com (from now on the "site"), web page owned by Hijos de Francisco López Santa Cruz S.A

1.2. The use of or access to this site implies that you (hereinafter "user") acknowledge having read and understood these legal conditions of use, and agree to comply with them in full.

1.3. If you as a user do not agree with any of these conditions you should stop accessing this site.

2. Ownership of the Site

2.In accordance with Law 34/2002 of 11 July and other applicable legislation, we inform you that this website www.buylopez.com is the property of the entity with corporate name Hijos de Francisco López Santa Cruz S.A. and C.I.F. number: A35085729.

2.2. This entity has its registered office at : C/ Managua H4, H5, H6, CP 35010, Las Palmas de Gran Canaria.

2.3. You can contact BuyLOPEZ at the phone number 928 225 250 from 09:00 to 17:00 or at the email address help@buylopez.com

2.4. Unless expressly stated otherwise, communications with BuyLOPEZ may be made by regular mail at the physical address or by email. The company will contact the User via email, at the address in its possession or provided in this regard.

3. How the site works

3.BuyLOPEZ reserves the right to temporarily suspend, without prior notice, access to this site to perform maintenance, updating, improvement or repair.

3.2. It is forbidden for the user to use this website to send, transmit or publish any illegal, threatening, slanderous, defamatory, propagandistic, scandalous, obscene, pornographic or any other material that could give rise to civil or criminal liability under applicable law, for which the user will be responsible in any case.

3.3. BuyLOPEZ also does not guarantee that this website or the servers that host it are free of viruses and other potentially dangerous software, as well as the availability, continuity, usefulness and infallibility of the operation of this site, its services or content, nor the legality, reliability or usefulness of the information and content provided by third parties through this site.

3.4. In general, only natural and legal persons with sufficient legal capacity in accordance with applicable law may use this site. Exceptionally, minors may use the site if they have previously obtained the authorization of their parents or legal guardians, who will be responsible for the use of the site by the minor in their care.

4. Forms of payment

4.1 Credit card

For credit card payment we have chosen the best partners to ensure the security of your payment, as well as a secure connection. At the time of payment, the symbols, lock or key on your browser indicate that you are on a secure connection. The payment gateway can only be used by users registered with their bank in the secure payment service by credit card. If you do not have this option activated on your credit card, the operation will be automatically rejected by our payment gateway and you will have to consult your bank to update or register your card in this secure payment method. Credit cards from countries outside the European Community will not be accepted.

4.2 Bank transfer

When you place your order, you will have a period of 4 days to make the deposit or transfer, you must indicate your NAME and ORDER NUMBER when making the operation. After this period, the customer must place a new order with the conditions and prices in force at that time. The order will only be sent once the deposit has been made into our account, so if it is an urgent shipment we recommend making a deposit over the counter, as transfers take 24-48 hours to be paid. It is very important that you notify us when the payment has been made, this will help us to identify you more quickly and your shipment will be much faster, you can do it by e-mail or by phone.

4.3 Paypal

You can pay your order with total security through PayPal, please note that this service has a cost of 3% on the total order, which will be added to the total amount to be charged.

5. User behaviour. Prohibitions

5.1. The use of content and services offered by BuyLOPEZ will be at the sole risk and responsibility of the User.

5.2. The company does not assume any duty or commitment to verify or monitor the content and information introduced by the users.

5.The user undertakes to use the website and all its content and services in a diligent manner, always subject to the Law, good customs, and these general conditions, always maintaining respect for other users.

5.4. Also, the user agrees to make appropriate use of the materials and information contained in the website, not using them for illegal activities or criminal, which violate the rights of others, or violate the regulation on intellectual property, or any other rules of the applicable law, being solely responsible to BuyLOPEZ and third parties for the breach of the provisions herein.

5.5. The user agrees not to transmit, introduce, disseminate or make available to third parties, any type of material and information contrary to the Law, morality, public order and these general conditions of use.

5.6. In any case, the user must always provide truthful information that cannot lead to any kind of confusion, as well as correct identification data, and never supplanting third parties or on their behalf.

5.7. In relation to the infringement of any irregularity, remember that the IP address of your computer is recorded by the simple access to our website.

6. Protected areas of the website

6.1. Generally for access to BuyLOPEZ services will not be necessary the subscription or registration of the user.

6.2. The use of certain services may be conditioned by obtaining a personal account through user registration. This registration will be carried out in the manner expressly indicated on the website.

6.3. This site may contain restricted access areas, protected by identifiers and passwords or other security mechanisms. The User will not attempt to access these restricted access zones, if not duly authorized by BuyLOPEZ, nor will he attempt to circumvent or manipulate the protection mechanisms established by BuyLOPEZ.

6.4. The User who has been authorized by BuyLOPEZ to access any of these protected areas will be solely responsible for maintaining in strict confidence, and not disclose to third parties, the identifiers, passwords and other security methods that BuyLOPEZ makes available to access the protected areas. The User will therefore be solely responsible for any damage arising from failure to maintain the above security mechanisms in secret.

The user is informed that the attempt of unauthorized access to the restricted areas of this site may be subject to civil and/or criminal liability.

7. Intellectual and industrial property

7.All the contents of the site, including, but not limited to, trademarks, logos, graphics, images, sound and video files, software, programming code, text, icons, and names identifying services (hereinafter "the materials") are the property of BuyLOPEZ and are protected by current legislation on intellectual and industrial property rights.

7.2. The user's access to this site does not imply any kind of waiver, transmission or transfer, in whole or in part, of such property rights, for this reason, access to these contents or elements does not, under any circumstances, give the user the possibility of copying, selling, modifying, reproducing, publishing, assigning, transmitting, or creating new products or services derived from the information and elements contained herein.

7.3. That is why the user of this site may not, except with the express written permission of buyLOPEZ, copy, distribute, download, modify, delete, delete, alter, publish, transmit, or take advantage in any way of the materials it contains.

7.4. The user does not acquire any rights or license in relation to the service or the elements therein, except for the limited right to use the service in accordance with the applicable conditions. You can only use the content or elements that you access through the services of BuyLOPEZ for your own use and needs, is not allowed to make either directly or indirectly a commercial exploitation of the services, or materials, elements, or information obtained through them.

8. Cookie Usage Policy

You can read our entire policy in the section on cookie policies.

9. Information transmitted by Users

9.1. This site may contain public forums, chat rooms and other mechanisms through which users can express their opinions and exchange files in electronic format. Information, communications and files sent through these forums and rooms, along with e-mail addresses and other communications disclosed by users, will not be considered confidential material.

9.2. When users transmit or publish any kind of information to this site, they are granting BuyLOPEZ permission to use such information, including, without limitation, the use, reproduction, transmission, publication or sending of such information for any purpose, including, without limitation, the reproduction, disclosure, transmission, publication or sending of such information.

9.3. BuyLOPEZ assumes no responsibility for the content of information or communications sent by its users through these areas.

10. Exclusion of guarantees and responsibilities

10.1. BuyLOPEZ does not guarantee that this site, or the servers that host it, are free of viruses and other potentially dangerous software.

10.2. BuyLOPEZ does not guarantee the availability, continuity and usefulness of the operation of this site, its services, nor the reliability or usefulness of the information and content provided by third parties through this site. Although BuyLOPEZ makes every reasonable effort to ensure the availability, access, continuity, and infallibility of the operation and its services, BuyLOPEZ does not guarantee the same, because they can be interfered with by many factors outside it. Consequently, it will not be responsible, (within the limits established in the current legal system), for damages of any kind caused to the user as a result of such unavailability, access failures and lack of continuity.

11. Limitation of liability

11.1. BuyLOPEZ will not be responsible in any way for any direct or indirect damage, lost profits or loss of data and / or customers arising from the use by users or the inability to use this website.

11.2. This site may contain hypertext links ("Links") and referrals to other sites and web pages that may not be controlled by BuyLOPEZ, in these cases BuyLOPEZ is not responsible for the content that may appear on these pages.

12. Right of exclusion and partial nullity

12.BuyLOPEZ reserves the right to cancel, remove, or disallow the use of all or any of the services of the website to any user without prior notice if at its discretion, and in any circumstances, he was making an incorrect use of it.

12.2. If a competent court decides that any of the provisions contained in these legal conditions is illegal or void, such provision will be excluded if legally required. The user expressly accepts that the remaining provisions not excluded will not be modified, and will remain in full force and effect.

13. Applicable Law and Jurisdiction

13.1 This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent courts of Spain, without regard to conflict of law principles. In those cases where the user is not a consumer, or has his or her address outside of Spain, BuyLOPEZ and the user shall submit to the Courts and Tribunals of the "user's address", expressly waiving any other jurisdiction that may correspond to them.

13.2. If the user decides to use or consult this site from outside Spain, he or she must bear in mind that he or she does so on his or her own initiative, and that he or she is responsible for compliance with the relevant local laws.

14. Duration and revision

14.1. Although the legal relationship between BuyLOPEZ and the user, derived from the access and use of the site, has an indefinite duration, it will be considered terminated at the time that the company modifies these general conditions. At the time the company announces the modification of the general conditions, and the user accesses and uses the services and content of the site, it will be considered initiated a new legal relationship between both parties of equally indefinite character.

14.Notwithstanding the foregoing, the company BuyLOPEZ is entitled to suspend, interrupt, or terminate unilaterally, at any time and without notice or just cause, the provision of any of the services it offers.

14.3. BuyLOPEZ reserves the right to revise, unilaterally and without notice, these conditions of use at any time. The revised conditions will come into force as soon as they are published on this site. If the user makes regular use of this site should review the conditions regularly, and refrain from accessing the site if you do not consider acceptable any of the revised conditions.

15. Service delivery times

15.1. The delivery times are:

- Between 3 and 5 working days Canary Islands

- Between 5 and 7 working days Peninsula and Balearic Islands

- Between 7 and 10 working days international

16. Returns

16.1. The products must be in perfect condition and with their corresponding proof of purchase. Remember that the invoice you can print in the section "My account" of our online store. Once we receive the product and after a maximum period of 5 working days, you will receive a refund of the amount by the same means with which you made the payment. In case there was an error in the purchase by the customer and he wants to make an exchange or refund, the customer will bear the shipping costs caused by this operation, BuyLOPEZ undertakes to make such an exchange or refund the money of such product / s once it has received in its stores. If the product is defective or there has been an error in the shipment of the goods purchased by the customer, BuyLOPEZ will bear the costs caused by such return and / or new shipment.

16.2. For reasons of hygiene, no return or exchange of personal care or hygiene products will be accepted, even in the case of sealed products, as it is not possible for BuyLOPEZ to verify that the seals have not been replaced.

16.3 The deadline for returns is 60 calendar days that will count from the time the carrier delivers the product, if the customer wishes to request an extension of this period (for Gifts, Christmas, etc.) must indicate at the time of ordering, and it is at the discretion of the company to grant this extension.

16.4 Product returns, will be governed by the conditions that are reflected in our shipping and return policies.

16.5 It is the responsibility of the customer to make a correct packaging of the product to be returned, if it is damaged during transport due to incorrect packaging, BuyLOPEZ reserves the right not to make the return of the product, or to make it for a lower amount.

16.6 If all the above points are met and there is an unjustified delay in the return of the sums paid, the consumer can claim to be paid twice the appropriate amount.

16.7 The seller establishes a maximum period of execution of the order of thirty calendar days as from the conclusion of the contract.

17. Warranty

In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which will be free of charge for the consumer and user. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
In addition to the reminder of the existence of a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees.

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