Terms and Conditions


1. Object

1.1. These legal conditions regulate the use and access conditions of the website http://www.buylopez.com (hereinafter referred to as the "site"), a website owned by Hijos de Francisco López Santa Cruz S. A.

1.2. The use of or access to this site implies that you (hereinafter referred to as "user") acknowledge that you have read and understood these legal conditions of use and agree to comply with them in their entirety.

1.3. If you as a user do not agree with any of these conditions, you must stop accessing this site.

2. Site Ownership

2.1. In accordance with Law 34/2002, of 11 July and other applicable legislation we inform you that this website www.buylopez.com is owned by the entity with the company name Hijos de Francisco López Santa Cruz S. A. and C. I. F. number: A35085729.

2.2. This entity has its registered office at: C/ Managua H4, H5, H6, CP 35010, Las Palmas de Gran Canaria.

2.3. You can contact BuyLOPEZ at the telephone number 928 225 250 from 09:00 to 17:00 hours or at the e-mail address help@buylopez.com

2.4. Unless expressly stated otherwise, communications with BuyLOPEZ may be made by ordinary mail at the physical address or by e-mail. The company will contact the User via e-mail, at the address in its possession or provided in this regard.

3. Site operation

3.1. BuyLOPEZ reserves the right to temporarily suspend, without prior notice, access to this site for maintenance, updating, improvement or repair.

3.2. The user is prohibited from using this website for the sending, transmission or publication of any illegal, threatening, libelous, defamatory, defamatory, propaganda, scandalous, obscene, pornographic, or any other material that could give rise to civil or criminal liability under applicable law, these facts of which in any case the user will be responsible.

3.3. BuyLOPEZ also does not guarantee that this website or the servers hosting it are free of viruses and other potentially dangerous software, as well as the availability, continuity, usefulness and infallibility of the operation of this site, its services or its contents; nor the legality, reliability or usefulness of the information and content provided by third parties through this site.

3.4. In general, only natural and legal persons with sufficient legal capacity may use this site in accordance with the applicable law. Exceptionally, minors may use the site who have previously obtained the authorization of their parents or legal guardians, who will be responsible for the use of the site by the minor in their care.

4. Payment methods

4.1 Credit card

For payment by credit card we have chosen the best collaborators to guarantee the security of your payment, as well as a secure connection. At the time of payment, the symbols, lock or key in your browser indicate that you are on a secure connection. The payment gateway is only usable by users registered with your bank in the secure payment service by credit card, if you do not have this option activated in your credit card, the transaction will be automatically rejected by our payment gateway and you should consult with your bank to update or register your card in this secure payment method. Credit cards belonging to countries outside the European Community will not be accepted.

4.2 Bank trransfer

When placing your order, you will have a period of 4 days to make the deposit or transfer, you must indicate your NAME and ORDER NUMBER when carrying out the operation. After this period, the customer must place a new order with the conditions and prices in force at that time. The order will only be sent once the deposit has been paid into our account, so if it is an urgent shipment we recommend making a cash pickup, as the transfers take 24-48 hours to be paid. It is very important that you notify us of the payment, this will help us to identify it more quickly and your shipment will be made much faster, you can do it by e-mail or phone.

4.3 Paypal

You can pay your order with total security through PayPal, please note that this service has a cost of 3% of the total order, which will be added to the total amount to be charged.

5. User behaviour. Prohibitions

5.1. The use of the contents and services offered by BuyLOPEZ will be at the sole risk and responsibility of the user.

5.2. The company does not assume any obligation or commitment to verify or monitor the contents and information.

5.3. The user undertakes to use the website and all its content and services in a diligent manner, always subject to the law, good customs and these general conditions, always maintaining respect for other users.

5.4. Likewise, the user undertakes to make appropriate use of the materials and information contained in the website, not using them to carry out illicit activities or criminal activities, which infringe on the rights of third parties, or which infringe the regulation on intellectual and industrial property, or any other rules of the applicable legal system, and is solely responsible to BuyLOPEZ and third parties for the breach of what is established herein.

5.5. The user undertakes not to transmit, introduce, disseminate or make available to third parties any type of material and information contrary to the law, morality, public order and these general conditions of use.

5.6. In any case, the user must always provide truthful information that cannot lead to any kind of confusion, as well as correct identifying data, and never impersonating third parties or on their behalf.

5.7. In relation to the infringement of any irregularity, remember that the IP address of your computer is recorded by simple access to our website.

6. Website protected areas

6.1. In general, access to BuyLOPEZ services does not require the user's subscription or registration.

6.2. The use of certain services may be subject to obtaining a personal account by registering the user. This registration will be carried out in the manner expressly indicated on the website.

6.3. This site may contain restricted access areas, protected by identifiers and passwords or other security mechanisms. The user shall not attempt to access these restricted access areas, if not duly authorized by BuyLOPEZ, nor attempt to circumvent or manipulate the protection mechanisms established by it.

6.4. The user who has been authorized by BuyLOPEZ to access any of these protected areas will be solely responsible for maintaining strict secrecy, and not disclosing to third parties, the identifiers, passwords and other security methods that BuyLOPEZ makes available to access the protected areas. The user is therefore solely responsible for any damage resulting from not keeping the aforementioned security mechanisms secret.

The user is informed that unauthorized access to the restricted areas of this site may be subject to civil and/or criminal liability.

7. Intellectual and industrial property

7.1. All the contents of the site, including but not limited to, trademarks, logos, graphics, images, sound and video files, software, programming code, texts, icons, and the names that identify services (hereinafter referred to as "the materials") are the property of BuyLOPEZ and are protected by current legislation on intellectual and industrial property rights.

7.2. The user's access to this site does not imply any kind of renunciation, transmission or transfer, in whole or in part, of these property rights. For this reason, access to these contents or elements does not, under any circumstances, grant the user the possibility of copying, selling, modifying, reproducing, publishing, ceding, transmitting, or creating new products or services derived from the information and elements contained herein.

7.3. This is why the user of this site may not, except with the express prior written permission of buyLOPEZ, copy, distribute, download, modify, modify, delete, delete, alter, publish, transmit, or take advantage of any form of the materials contained therein.

7.4. The user does not acquire any rights or license in relation to the service or the elements thereof, except for the limited right to use the service in accordance with the applicable conditions. You will only be able to use the contents or elements that you access through BuyLOPEZ services for your own use and needs, it is not permitted to directly or indirectly make a commercial exploitation, or the services, materials, elements, or information obtained through them.

8. Cookie Usage Policy

You can read our entire policy in the cookies policy section.

9. Information transmitted by Users

9.1. This site may contain public forums, chat rooms and other mechanisms by which users can express their opinions and exchange files in electronic format. The information, communications and files that are sent through these forums and rooms, along with the e-mail addresses and other communications disclosed on this website, will be made available to the public.

9.2. When users transmit or publish any information to this site, they grant BuyLOPEZ permission to use such information, including, without limitation, the use, reproduction, transmission, publication or sending of such information for any purpose, including, without limitation, the reproduction, disclosure, transmission, publication or sending of such information.

9.3. BuyLOPEZ assumes no responsibility for the content of the information or communications sent by its users through these areas.

10. Disclaimer of Warranties and Liabilities

10.1. BuyLOPEZ does not warrant that this website, or the servers that host it, are free of viruses and other potentially dangerous software.

10.2. BuyLOPEZ does not guarantee the availability, continuity and usefulness of this site, its services, nor the reliability or usefulness of the information and content provided by third parties through this site. Although BuyLOPEZ makes all reasonable efforts to guarantee the availability, accessibility, continuity and infallibility of the operation and services, BuyLOPEZ does not guarantee the availability, access, continuity and infallibility of its services, BuyLOPEZ does not guarantee them, as they may be interfered with by numerous factors beyond its control. Consequently, it will not be liable, (with the limits established in the current legal system), for damages of any kind caused to the user as a result of the aforementioned unavailability, access failures and lack of continuity.

11. Limitation of Liability

11.1. BuyLOPEZ shall not be liable in any way for any direct or indirect damage, loss of profits or loss of data and/or customers arising from the use by users or the impossibility of using this website.

11.2. This site may contain hypertext links ("Links") and references to other sites and web pages that may not be controlled by BuyLOPEZ, in these cases BuyLOPEZ will not be responsible for the content that may appear on these pages.

12. Right of exclusion and partial invalidity

12.1. BuyLOPEZ reserves the right to cancel, eliminate or disallow the use of all or any of the services of the website to any user without prior notice if in its discretion, and in any circumstance, it is making an incorrect use of it.

12.2. If a competent court decides that any of the provisions contained in these legal conditions are unlawful or void, such provision shall be excluded if legally required. The user expressly accepts that the rest of the non-excluded provisions will not be modified and will remain in full force and effect.

13. Applicable Law and Jurisdiction

13.1 This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable. In those cases in which the user does not have the condition of consumer, or who has their domicile outside Spain, BuyLOPEZ and the user will submit to the Courts and Tribunals of the "domicile of the user", expressly waiving any other jurisdiction that may correspond to them.

13.2. If the user decides to use or consult this site from outside of Spain, he or she must be aware that he or she does so on his or her own initiative, and that he or she is responsible for compliance with applicable local laws.

14. Duration and revision

14.1. Although the legal relationship between BuyLOPEZ and the user, deriving from access to and use of the site, has an indefinite duration, it will be considered terminated at the time the company modifies these general conditions. As soon as the company announces the modification of the general conditions, and the user accesses and uses the services and contents of the site, a new legal relationship between both parties of an equally indefinite nature will be considered initiated.

14.2. Notwithstanding the foregoing, BuyLOPEZ is entitled to suspend, interrupt, or unilaterally terminate, at any time and without notice or just cause, the provision of any of the services offered by BuyLOPEZ.

14.3. BuyLOPEZ reserves the right to revise these Terms of Use at any time, unilaterally and without prior notice. The revised terms will become effective as soon as they are posted on this site. If you are a regular user of this site, you should regularly review the terms and conditions, and you will refrain from accessing the site if you do not consider any of the revised terms to be acceptable.

15. Deadlines for delivery of services

15.1. The delivery times are:

- Between 5 and 7 working days for standard shipments to Peninsula and Balearic Islands
- Between 7 and 10 working days for standard international shipments
- Between 3 and 5 working days for shipments to the Canary Islands

16. Returns

16.1. The products must be in perfect condition and with their corresponding proof of purchase. Remember that you can print the invoice in the "My Account" section of our online shop. Once we receive the product and after a maximum period of 5 working days, you will receive a refund by the same means with which you made the payment. In the event that an error has occurred in the purchase by the customer and he wishes to make a change or return of it, the customer will bear the shipping costs caused by this operation, BuyLOPEZ undertakes to make such change or refund the money of this product / s once it has received in their stores. If the product is defective or if there has been an error in the shipment of the merchandise purchased by the customer, BuyLOPEZ will bear the costs of such return and/or reshipment.

16.2. For reasons of hygiene, it is not possible to return or exchange personal care or hygiene products, even in the case of sealed products, returns will not be accepted, as it is not possible for BuyLOPEZ to verify that these seals have not been replaced.

16.3 The deadline for returns is 14 calendar days from the moment the carrier delivers the product, if the customer wishes to request an extension of this period (for gifts, Christmas, etc.) must indicate at the time of placing the order, and it will be at the discretion of the company to grant this extension.

16.4 Product returns will be governed by the conditions that are reflected in our shipping and return policies.

16.5 It is the customer's responsibility to make a correct packing of the product to be returned, if it is damaged during transport due to incorrect packaging, BuyLOPEZ reserves the right not to return the product, or to do so for a lower amount.

16.6 If all the above points are met and there is an unjustified delay in the return of the sums paid, the consumer may claim double the appropriate amount.

16.7 The seller sets a maximum order execution period of thirty calendar days from the conclusion of the contract.

17. Warranty

In the event of a defective product, the seller shall, as appropriate, repair, replace, reduce the price or terminate the contract, which shall be free of charge to the consumer and user. The seller is responsible for any lack of conformity that may occur within two years of delivery. The consumer and user shall inform the seller of the lack of conformity within two months of becoming aware of it.

In addition to the reminder of the existence of a legal guarantee of conformity for goods, the existence and conditions of after-sales services and commercial guarantees.

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